Improve Access and Patient Confidence in Your Imaging Program with Radiology Insurance and Scheduling Solutions

Elevated Radiology Insurance and Prior Authorization Services

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Distinguished Scheduling Services

Exceptional Imaging Hinges on Patient Confidence and Access

To compete in an era when patients increasingly seek high-quality and trustworthy healthcare, you need to give your patients streamlined information and access to the right services at the right time. Because imaging services often serve as the “front door” for the health system or hospital, patient accessibility to imaging services is critical to your overall growth strategy now more than ever.

Alliance Radiology supports patient communication and comfort, and can help implement smooth and comprehensive end-to-end prescreening, phone and online scheduling, prior authorizations, registration, screening and preparation processes that helps to maximize scan capacity, retain volume, increase patient satisfaction and protect the downstream care continuum.

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Prior authorizations:
Perennial Struggle

As imaging programs increasingly assume the prior authorizations process from referring providers, the struggle to successfully obtain authorizations also increases due to lack of dedicated team members responsible for thoroughly reviewing and understanding hundreds of possible clinical exams and insurance payor nuances, leading to multiple risks for delays, denials and duplicate work. In a recent study, 65% of imaging programs reported ownership of the process, with only 34% successfully obtaining 50% or more authorizations.1

Compare this to Alliance Radiology’s unpaid claims rate of less than 2%.2 With over 35 years of experience serving over 1 million patients per year, we know the pitfalls, challenges and solutions to ensure you maximize your scan volume while providing patients with a more seamless, efficient and comfortable process.

Prior authorizations:
Perennial Struggle

As imaging programs increasingly assume the prior authorizations process from referring providers, the struggle to successfully obtain authorizations also increases due to lack of dedicated team members responsible for thoroughly reviewing and understanding hundreds of possible clinical exams and insurance payor nuances, leading to multiple risks for delays, denials and duplicate work. In a recent study, 65% of imaging programs reported ownership of the process, with only 34% successfully obtaining 50% or more authorizations.1

Compare this to Alliance Radiology’s unpaid claims rate of less than 2%.2 With over 35 years of experience serving over 1 million patients per year, we know the pitfalls, challenges and solutions to ensure you maximize your scan volume while providing patients with a more seamless, efficient and comfortable process.

Support that Stacks up

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How Alliance Radiology Helps Partners with Patient Scheduling

As a partner to over 1,000 hospitals and healthcare systems, Alliance Radiology has a centralized sea of experience to share. We ensure partners and patients receive streamlined experiences, grounded in over 35 years of expertise and an unwavering commitment to value, reliability and compassionate care.

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With an optimized Radiology Insurance and Scheduling solutions system that is fully integrated into your existing process, your imaging program can realize benefits such as:

  • ZKeep a vital connection to the referring physician community
  • ZRetain patients that would otherwise be sent to competitive medical imaging providers
  • ZIncrease patients’ confidence in high-quality and reliable advanced diagnostic imaging services
  • ZDetermine market opportunities
  • ZDevelop and customize solutions
  • ZAnalyze and report results

Consider the Possibilites

Patient Preparation – Often Overlooked

We raise the standard for patient preparation within the Radiology Insurance and Scheduling solutions process.

With Covid-19-related access and throughput issues that remain for providers today, we help partners overcome these challenges through enhanced patient communication and support and comprehensive screening, registration and preparation processes that enable highly accessible and dependable scheduling.

An optimized Radiology Insurance and Scheduling solutions process includes many steps, as outlined below.

Notifications

Reminder call made prior to appointment

Patient Preference

Patient’s preferred appointment time and location is received

Patient Prep

Modality-specific patient preparation instructions for successful scan completion are provided

Review

Clinical documents supporting diagnosis, signs and symptoms are reviewed

Prescreening

Prescreening questions are completed

Compliance

Order compliance is confirmed

Confirmation

Medical necessity is confirmed

Insurance

Insurance eligibility & prior authorization is confirmed

Proper patient preparation improves patient comfort and satisfaction, increases exam completion rates and lowers the number of no-shows.

1. “Seven steps to take control of imaging prior authorization,” The Advisory Board Company, Imaging Performance Partnership. 2. Unpaid claims rates are based on data collected from Alliance Radiology’s retail business partners.

Preserve THE VITAL LINK

Impacts to Referring Physician Relationships

Your Radiology Insurance and Scheduling services can directly impact a physician’s decision to refer. The prior authorization process impacts referring physician satisfaction with your services and their future willingness to refer to you. A Radiology Insurance and Scheduling solutions team that is familiar with the needs of both patients and referring physician offices is critical to maximizing your success.

We create a seamless cooperation between the imaging center’s front desk and processing department and the Alliance Radiology Insurance and Scheduling solutions team to ensure the best patient and customer experience.

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Learn about how to best optimize your services to increase patient comfort and access, physician referrals and revenue captured.

Alliance Radiology’s prior authorization services help us reduce the time required for prior authorizations, improve customer service to our referring providers, and compete successfully with other area imaging providers.

Operations Manager

Imaging Center in Northeastern U.S.

REQUEST A CONSULT TO EXPLORE PARTNERING with Alliance Radiology for your Insurance and Scheduling operations.

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